What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    changed credit card

    Asked by timeshareaide on August 17, 2012 at 11:22 AM

    I recently changed my credit card and forgot to switch my account. Now when I try to fix it, the third party website where I pay to will not let me log in because it says my account it closed. Can you help?

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    JotForm Support

    Answered by liyam on August 17, 2012 at 11:38 AM

    Hello timeshareaide,

    Can you try logging back in?  I've made an attempt on my end to reactivate your subscription but it seems to reflect your old credit card information coming from the last payment made, so the transaction wasn't successful.

    If in case we could not reactivate your subscription via Plimus.  You can start a new subscription via the pricing page.

    Please let us know if you still need further assistance.

    Thanks.