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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    account disabled ???!!

    Asked by n2s on August 17, 2012 at 01:00 PM

    Our account (n2s) just got disabled and sent you an email about it a couple days ago looking to switch over our paypal account to our new address "paypal@xxxxxxxxx.com" for username "n2s"

    we were on a special payment plan w/ you guys and are looking to keep that payment plan active.
    need immediate assistance!
    Thank you

    On Fri, Aug 17, 2012 at 12:13 PM, JotForm Support <noreply@jotform.com>wrote:
     
     
    You have currently reached the limits of your account. Your forms are disabled now. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    https://www.jotform.com/upgrade?username=n2s

    Thanks for using JotForm, 

    JotForm Team
    https://www.jotform.com/
     
     

     





    On Thu, Aug 16, 2012 at 12:26 PM
    looking to keep the account active. can we change the paypal email to invoice paypal@xxxxxxxxx.com?



    On Thu, Aug 16, 2012 at 12:21 PM, JotForm Support<jotform@interlogy.com>wrote:
    The subscription is canceled now. So, if your intentions was to cancel
    it, it is already done. If you would like I can close down the n2s
    account, but it is still active. It received 76 submissions so far
    this month.

    On Mon, Aug 13, 2012 at 5:12 PM
    > just got this in my email. what's up with the account? it still seems
    > active..
    >
    > username: n2s
    >
    >
    >
    > ---------- Forwarded message ----------
    > From:service@paypal.com<service@paypal.com>
    > Date: Mon, Aug 13, 2012 at 5:04 PM
    > Subject: Your subscription to JotForm premium biyearly has been cancelled
    >
    >
    >
    > Your subscription to JotForm premium biyearly has been cancelled because
    > your bank declined an electronic funds transfer into your PayPal account.
    >
    > You will not be billed for this subscription again.
    >
    >
    > -----------------------------------
    > Cancellation Details
    > -----------------------------------
    >
    >
    > Cancellation Date:  Aug 13, 2012
    > Subscription Name:  JotForm premium biyearly
    > Subscription Number:  S-0BV92918NL860941M
    >
    >
    > -----------------------------------
    > Contact Information
    > -----------------------------------
    >
    >
    > If you have any questions about this subscription, please contact Interlogy
    > LLC.
    >
    >
    > Business Name:  Interlogy LLC
    > Contact Email:  contact@interlogy.com
    > Contact Phone:
    >
    > Sincerely,
    > PayPal
    >
  • Profile Image

    Answered by gori-mathew on August 17, 2012 at 02:52 PM

    Hi, You have accumulated 209MB in your allocated Jotform space for your form submissions against 100MB quota of Free account. I have created for you some space to be able to access your account.

    Kindly Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=n2s

    Thanks for using JotForm,

  • Profile Image

    Answered by gori-mathew on August 17, 2012 at 03:03 PM

    If you wish to change credit card details, you can do this by Logging into your Paypal account and change your billing details using the following steps

    1. Sign into your PayPal account. This opens a screen to your main account page.
    2. Place your cursor over "profile" on the top right tool bar. This opens a list of options.
    3. Scroll down and click on "add or edit credit card" from the "profile" list options. This gives you a list of your credit cards already in the PayPal system. The list is in order of use---PayPal will try to transfer money from the first card first.
    4. Click "Remove" next to any card you do not want used.
    5. Click the yellow "Add a card" button on the lower right to add a new card. Fill in the text boxes on the following screen, then click the yellow "Add card" button to submit the new card.

    Please let us know if you need any assistance from us.