Items showing on back-end that were not selected. How do i stop this?

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    lperrina17
    Asked on August 02, 2017 at 03:41 PM

    Hi, I am using jot form for catering orders at my restaurant. For some reason when orders come in, the form is showing a bunch of trays that were not ordered or selected. I have attached screen shots to show you.

    All of the salads, Chicken brocoli ziti, and penne vodka... These are the trays that consistently show that should not.

    Thanks.

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    Kiran
    Answered on August 02, 2017 at 05:16 PM

    Are you referring to the empty fields on the form being displayed in the email notifications? If so, please try enabling the option Hide empty fields in the email settings so that the fields not filled should not be displayed.

    Let us know if you are referring something different. We will be happy to assist you further. 

    Unfortunately, the screenshots attached to your post are not being displayed on this thread. If you want to attach any images to the thread, please open this thread using https://www.jotform.com/answers/1214247 and attach the screenshots as mentioned in the guide below:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum