How to change the credit card information?

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    Denise 
    Asked on August 02, 2017 at 03:55 PM

    Need to change the billing credit card on file for our companies account. Cannot find a number to contact the office or billing department.

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    Kiran
    Answered on August 02, 2017 at 05:29 PM

    We are unable to locate any accounts registered with your email address. Please provide us with your account username or the email address used for registering the account so that we can assist you further.

    We will wait for your response. Thank you! 

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    Denise 
    Answered on August 02, 2017 at 05:44 PM
    That is the issue why I was calling. I am not sure who on the legal team set up the account, however, the charges are on my bosses credit card and I need to change the card on file.
    Is there anyway by searching the company name or the credit card number to get the information?
    His name is Duane Holloway. His email is duane.holloway@ascenaretail.com. Can you check if the account is under his name?
    ...
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    BDAVID
    Answered on August 02, 2017 at 09:02 PM

    Can you share the URL of the webpage where you have embedded any of the forms created under the account you are looking for?

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    Denise 
    Answered on August 03, 2017 at 12:44 PM
    I found the account information from an attorney that uses that account.
    User:dorrie.prigot@ascenaretail.com
    She is no longer with the company. What can we do to change it to my information? Also, we looked online and do not see where to update the credit card. Can someone please call and help walk me through this??
    Denise
    [cid:image008.jpg@01D2A7B6.344ACED0]
    Denise Pringle
    Executive Administrative Assistant to
    Duane Holloway, Executive Vice President & General Counsel
    933 MacArthur Boulevard
    Mahwah, New Jersey 07430
    551-777-6750 Office
    551-252-0629 Cell
    denise.pringle@ascenaretail.com
    ...
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    Welvin
    Answered on August 03, 2017 at 02:05 PM

    If the email address is still active, you may consider asking its owner to reset the password of the Jotform account and give it to you. If not, you may consider asking the IT Team to access the email account for you to reset the password.

    The email account belongs to ascenaretail.com domain. The IT can just re-create the email if it's already deleted just to reset the password of the Jotform account.

    If that is not an option, I would suggest creating an account with us. Let us know the username after, and I think we can just move the forms. You can then upgrade your account using your own or the company card. We can cancel the subscription of the current account to top the auto renewal. 

    Let us know if you have any further questions.

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    Denise 
    Answered on August 03, 2017 at 02:44 PM
    Can someone PLEASE call me directly.
    551-777-6750
    ...
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    Denise 
    Answered on August 03, 2017 at 03:44 PM
    I was able to figure it out. Thanks.
    ...
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    BDAVID
    Answered on August 03, 2017 at 04:34 PM

    Glad to know you figured it out. Open a new thread if you need anything else, we will be glad to assist you.