- andrew simpsonAsked on August 02, 2017 at 09:39 PM
Do you guys offer any payment options that can hold credit card information for monthly scriptions/Tuition/billing? I have been a customer with you guys for awhile and have asked before. If no, can you please add a merchant that has the ability that can process inside your templates. This is VERY IMPORTANT for many companies like mine to collect payments each month. Please feel free to cantact me at 404.955.5521. ThanksPage URL:
- JotForm SupportJohn_BensonAnswered on August 03, 2017 at 02:18 AM
Unfortunately, we do not have phone support. However, you can reach us here in the Support Forum which we reply in a timely manner.
You can set the Payment Type to Sell Subscription or Recurring Payment in the Payment Integration page. To do that, please follow this guide: https://www.jotform.com/help/166-How-to-Setup-a-Recurring-Payment-Option
If you have questions or need further help, please contact us again.
- othelsartAnswered on August 10, 2017 at 05:44 PMI do not see that option under payment type. I only see:
User defined amount
I use square as my payment gateway through jotform.
Also, I want to make sure that the recurring amount my customers pay is
different from their initial purchase price.
Please let me know what I am doing wrong as well as recurring amount can be
different from first purchase or sign up.
- JotForm SupportWelvinAnswered on August 10, 2017 at 06:21 PM
Subscription based payment is currently not supported in our Square payment integration. Note that this limitation is with Square API itself, not within Jotform. You can read it here: https://squareup.com/townsquare/how-to-recurring-payments#im-a-developer-and-i-want-to-bill-my-customers-automatically-in-app---can-i-integrate-squares-recurring-billing-feature-via-api.
You may consider using the other payment gateways such as Stripe.