Received reply to support query about account suspended but can not reply

  • Profile Image
    David 
    Asked on August 03, 2017 at 03:28 AM

    Hello,

     

    You kindly replied to my post about a suspended account. It was due to collecting bank info, I am happy to remove these fields so my account can be reactivated.

     

    However when I click 'view this email in a browser' so I can reply I am asked to login which I can not do!

    Thanks,

  • Profile Image
    Charlie
    Answered on August 03, 2017 at 05:13 AM

    Hi,

    I believe it's because the thread you tried to visit is set to "Private". Regardless, I have check your account and deleted the fields that violated our terms. I have re-activated your account, you can now log in to it.

    Please do make sure to read our terms of use page to avoid violating our terms. 

    Thank you.