Do I need to refresh the page for the conditions work?

  • marcellobrazil
    Asked on August 3, 2017 at 9:50 AM

    It doesnt make sense to refresh the page to able the conditions. How the user will know about that?

  • aubreybourke
    Replied on August 3, 2017 at 10:03 AM

    You dont need to refresh the page for conditions to work. 

    Please read this guide:

    Smart Forms Using Conditional Logic 

  • marcellobrazil
    Replied on August 3, 2017 at 10:16 AM

    So, they are having problems....sometimes they are not working, so I refresh the page and they start to work...what can cause that?

  • aubreybourke
    Replied on August 3, 2017 at 10:41 AM

    Can you send me the URL of the form in question?

    Where to Find My Form URL?

  • marcellobrazil
    Replied on August 3, 2017 at 10:50 AM

    All my forms =D

  • aubreybourke
    Replied on August 3, 2017 at 11:05 AM

    I checked your account and you dont seem to have created any forms.

  • marcellobrazil
    Replied on August 3, 2017 at 11:08 AM

    flaviafigueiredo    (Im the subuser) sorry

  • aubreybourke
    Replied on August 3, 2017 at 11:31 AM

    In your form settings:

     

    1. Can you please try clearing hidden fields on submit.

    Do I need to refresh the page for the conditions work? Image 1 Screenshot 30

    2. Also please try disable the continue forms later.

    Do I need to refresh the page for the conditions work? Image 2 Screenshot 41

    Just do this for one form, test it, and get back to us.

    Also please be more specific as to where the error is. Obviously I cant test every condition on all of your forms.

     

  • marcellobrazil
    Replied on August 3, 2017 at 12:47 PM

    Can I have other Support? Obviously you are different from the others, they try to help me peacefully

  • aubreybourke
    Replied on August 3, 2017 at 1:01 PM

    Sorry that I cant fix this problem for you. I will pass you on. And im sure one of my other colleagues will be happy to help you.