I need to change my form of payment

  • Profile Image
    tcressler
    Asked on August 03, 2017 at 10:19 AM

    When I select change change credit card it takes me to the paypal site. I want to update to a regular credit card for payment and no longer have the fee be taken from paypal.

  • Profile Image
    Welvin
    Answered on August 03, 2017 at 01:02 PM

    There is no automatic way to change subscription from Paypal to Credit Card. You will have to cancel the Paypal subscription first before you can re-upgrade your account using your credit card.

    To cancel, please follow our steps here: https://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription. Your subscription number is S-3RL01059GD442144L.