I keep getting a PCI error on payment for Authorize.net

  • stephencr
    Asked on August 3, 2017 at 12:49 PM

    I have verified my api login and transaction key and have tried generating a new transaction key I checked my encryption settings and have gone as far as deleting and re adding my payment integration on both forms. no matter what I do the pci error says invalid account

  • Welvin Support Team Lead
    Replied on August 3, 2017 at 2:20 PM

    Your Authorize.net payment is on a Sandbox mode. I presumed you are using live keys from your Authorize.net account. Is this correct? 

    Note that in order to test Authorize.net, you need to have a developers/sandbox account from Authorize.net itself. We have this guide for that: https://www.jotform.com/help/221-How-to-Test-Authorize-net-Payment-Tool-on-Sandbox-Mode.

    If you are currently using live keys, you have to disable the Sandbox mode in the form to accept live payments. 

    I keep getting a PCI error on payment for Authorize Screenshot 20

    I hope that helps.

  • stephencr
    Replied on August 3, 2017 at 3:06 PM

    everything tests fine on authorize.net. I had it in sandbox mode to test on jotform. I took it out of sandbox and tried to run a card and I'm still getting the same error

  • Nik_C
    Replied on August 3, 2017 at 4:33 PM

    I checked your Integration and found out that you have an empty space in 

    I keep getting a PCI error on payment for Authorize Screenshot 20

    Could you please try removing the space, verifying and then check if the issue persists?

    We'll wait for your response.

    Thank you!