Questions regarding billing and account limits

  • Profile Image
    Lilysamuse
    Asked on August 03, 2017 at 01:03 PM

    Hello, 

    1-I want to know when I will be billed next time

    2-What if I do not pay my souscription, will I loose all my data on your site (my forms) or what will happen?

    Thanks!

  • Profile Image
    AIDAN
    Answered on August 03, 2017 at 02:36 PM

    1-I want to know when I will be billed next time

    You will be billed next time in August 10th, 2017.

    2-What if I do not pay my souscription, will I loose all my data on your site (my forms) or what will happen?

    Your account would be downgraded to the Free status and it will continue to work properly, along with all your forms. All what will change is the account limits you're subject to, from the Silver limits to the Free ones.

    For more information that would help you understand your account usage and limits, please see our guide here: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    I hope this helps. If you need further assistance please let us know. Thank you.

  • Profile Image
    Lilysamuse
    Answered on August 06, 2017 at 10:43 PM
    ok great, I want to cancel for this month since I did not lanch my site
    yet,
    Please confirm to me.
    Thanks!

    Garanti
    sans virus. www.avast.com

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  • Profile Image
    John_Benson
    Answered on August 07, 2017 at 04:13 AM

    As per your request, I have canceled your Bronze plan and provided you a refund of the last payment. It will take 5-10 business days to reflect on your credit card statement.

    If you decided to upgrade your account again, please check this guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    I hope that helps.

  • Profile Image
    Lilysamuse
    Answered on August 07, 2017 at 01:44 PM
    Thanks Jotform!

    Garanti
    sans virus. www.avast.com

    <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
    2017-08-07 4:13 GMT-04:00 JotForm :
    ...