Encrypted form - download to CSV unreadable fields

  • NCVAN
    Asked on August 3, 2017 at 1:05 PM

    When I want to create a CSV or EXCEL file from my submission, some fields are "garbage" characters. Is this because the form is encrypted?

  • jonathan
    Replied on August 3, 2017 at 2:41 PM

    If you are have enabled Form Encryption all data will be encrypted including those you download offline (i.e. CSV,Excel, PDF)

    Let us know if you need further assistance.

  • NCVAN
    Replied on August 3, 2017 at 4:22 PM

    Thank you! I wish there was a way to only encrypt certain fields within the form!