I have a big problem with the form

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    pantech1
    Asked on August 03, 2017 at 01:39 PM

    Hi, I have the pro version of your service and I have just found out that for 2 weeks, your form has not worked. This has caused a huge loss of money for me because clients have been unable to sign up for my service. When they submit the form.. nothing happens. It just says please wait for like 10 minutes and I tried to make new forms, but all of them are doing the same thing. That tells me that it must be a problem on your end. Please get back to me quickly about how to solve this issue, or I will be forced to cancel my subscription and take my business somewhere else. 

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    david
    Answered on August 03, 2017 at 03:02 PM

    We had a temporary issue with payment forms.  It was only from this morning about an hour or so ago.  This should now be fixed.  Please let us know if the issue persists and we will take a look immediately.

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    Miracles7
    Answered on August 03, 2017 at 03:03 PM

    I EMAILED 4 HOURS AGO AND LOST ALOT OF MONEY TODAY BECAUSE OF JOTFORM AND I WANT TO KNOW HOW I WILL BE COMPENSATED.

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    david
    Answered on August 03, 2017 at 03:05 PM

    Apologies, we do not offer compensation for such down times.  Our terms of use contains information pertaining to such topics:

    https://www.jotform.com/terms/

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    Miracles7
    Answered on August 03, 2017 at 03:44 PM
    I WANT TO KNOW A CONTACT PERSON TO FILE A COMPLAINT. HORRIBLE SERVICE!
    ...
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    david
    Answered on August 03, 2017 at 03:49 PM

    If you are still having trouble with any forms, please do let us know.  It is not our practice to compensate users for any sort of down time.  As per our terms of use:

    https://www.jotform.com/help/8-Terms-of-Use

    Disclaimer of Warranties. YOU UNDERSTAND AND EXPRESSLY AGREE THAT USE OF THE JOTFORM SERVICE IS AT YOUR SOLE RISK. THE JOTFORM SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. JOTFORM EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE JOTFORM SERVICE (INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, AND NON-INFRINGEMENT). JOTFORM MAKES NO WARRANTY THAT THE JOTFORM SERVICE WILL MEET YOUR REQUIREMENTS, OR THAT THE JOTFORM SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE. YOU UNDERSTAND AND AGREE THAT ANY MATERIAL AND/OR INFORMATION DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE JOTFORM SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE ARISING THEREFROM. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM JOTFORM OR THROUGH THE JOTFORM SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

    Limitation of Liability. YOU UNDERSTAND AND EXPRESSLY AGREE THAT, TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL JOTFORM OR ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS, OR LICENSORS BE LIABLE UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STATUTORY, OR OTHERWISE) FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF SUCH PARTIES WERE ADVISED OF, KNEW OF, OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR (OR ANYONE USING YOUR ACCOUNT'S) USE OF THE JOTFORM SERVICE.

     

    If anything is unclear, please do let us know and we will be happy to help.