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    Not getting submissions ...

    Asked by chris on August 17, 2012 at 11:08 PM



    Please note the client is NOT getting the submissions.


    I checked his spam folder..there was NO SUBMISSION


    I added noreply@jotform.com to his address book, no luck.


    Can you please look into this and let me know what to try next.


    Thank you,

    Christine Leone

    Page URL:

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    Answered by AtacanC on August 17, 2012 at 11:18 PM

    Your client's email address was in the bounce list and i have manually removed it, should be working fine by now.

    By the way, i have noticed that you have 2 different notification settings for the same recipient. May i suggest you to delete the Notification 2 ? Because you have already changed the Sender E-mail for the first one to noreply@jotform.com and it will be fine.

    Feel free to contact us if you need further assistance.