Incomplete Payments

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    offroadnation
    Asked on August 03, 2017 at 05:14 PM

    I have 11 Incomplete payments on my new form.  Am I correct in thinking this means none of these have had the payment go through?  How can I direct my customers to finish payment? Or do they have to start all over again?

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    EltonCris
    Answered on August 03, 2017 at 06:24 PM

    Incomplete payments are abandoned payments. Check this page for more details: http://www.jotform.com/help/135-How-to-View-Pending-Submissions?

    You can always contact them using the information found in the incomplete submission. Unfortunately, they will have to start all over again since the form has to be submitted for it to be processed in the payment gateway.

    If you have more questions, let us know.