Paypal doesn't work

  • fcfritas
    Asked on August 3, 2017 at 6:46 PM

    Hi, I have configured the pay pal express widget in my form but its not working and it also says its a form problem and not the pay pal company.

    Thanks

    Jotform Thread 1215613 Screenshot
  • David JotForm Support Manager
    Replied on August 3, 2017 at 7:27 PM

    I just checked the three forms you have in your account, and none of them have a PayPal Express payment field. Could you share the URL of the form you are referring to?

  • fcfritas
    Replied on August 4, 2017 at 9:44 AM
    Ok here is the URL and an attachment pointing the field. The field is also
    too short and doesn't`t show the hole number in the form. We can't see the
    number. Also couldn't find any solution to make it get larger.
    https://www.muvyos.com/formulario
    Thank you.
    2017-08-03 20:27 GMT-03:00 JotForm :
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  • David JotForm Support Manager
    Replied on August 4, 2017 at 11:09 AM

    You can increase the width of your PayPal field by injecting this code:

    #input_133_donation{

        width: 200px !important;

    }

    Paypal doesnt work Image 1 Screenshot 30

    On regards of the PayPal error, is it still happening? If yes, please make sure that you API credentials are correct:

    Paypal doesnt work Image 2 Screenshot 41

    Let us know if you need more help.

  • fcfritas
    Replied on August 4, 2017 at 1:43 PM
    I had done the integration already and it did`t work. I`ll try again.
    2017-08-04 12:09 GMT-03:00 JotForm :
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  • fcfritas
    Replied on August 4, 2017 at 1:43 PM
    I tried to follow what you said and it didn't`t work. There`s still the
    error message.
    2017-08-04 13:45 GMT-03:00 Junior Arcoverde :
    ...
  • BJoanna
    Replied on August 4, 2017 at 3:04 PM

    I tested your form and I was able to replicate mentioned issue. 

    I inspected your form and I saw that payment field is set to sandbox mode. Are you using live API credentials or Test API credentials? 

    Inside of this guide, you can find how to test PayPal payment form:

    How to Test Paypal Payment Form

    Also, you have to make sure that you have enabled PayPal Express in your PayPal account. Please review this guide: 

    Configuring PayPal Express Integration

    Hope this helps to solve the issue.

  • fcfritas
    Replied on August 4, 2017 at 3:44 PM
    Thank you!!!
    2017-08-04 16:04 GMT-03:00 JotForm :
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