Submission Page is Broken

  • jsah
    Asked on August 3, 2017 at 7:09 PM

    My users as they submit project requests are getting dead pages or blanks shown in the screenshot attached.  they are losing their data from the submission and are becoming quite frustrated.  Is there anything wrong with the jotform server currently?

    Jotform Thread 1215625 Screenshot
  • David JotForm Support Manager
    Replied on August 3, 2017 at 7:42 PM

    What is the form your user is trying to submit? Can we do a real submission to test? How many users have reported that issue? 

    That error is related to the user's internet connection. Please ask your user to try with a different connection.

  • jsah
    Replied on August 4, 2017 at 3:10 PM

    https://form.jotform.com/61814721490151

     

    here's the error message after submission.

     

    This site can’t be reached

    submit.jotform.us’s server DNS address could not be found.

     

    Try running Windows Network Diagnostics.

     

    DNS_PROBE_FINISHED_NXDOMAIN
  • David JotForm Support Manager
    Replied on August 4, 2017 at 4:52 PM

    Please try using a different network, I just tried submitting your form, and it went through just fine:

    Submission Page is Broken Image 1 Screenshot 20

  • djflorence
    Replied on August 8, 2017 at 9:26 AM

    We are having the same issue, any resolution?
  • Nik_C
    Replied on August 8, 2017 at 11:19 AM

    @djlorence,

    I opened a separate thread for you in this thread: https://www.jotform.com/answers/1218620 and we'll attend it there.

    Thank you!