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jsahAsked on August 3, 2017 at 7:09 PM
My users as they submit project requests are getting dead pages or blanks shown in the screenshot attached. they are losing their data from the submission and are becoming quite frustrated. Is there anything wrong with the jotform server currently?
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David JotForm Support ManagerReplied on August 3, 2017 at 7:42 PM
What is the form your user is trying to submit? Can we do a real submission to test? How many users have reported that issue?
That error is related to the user's internet connection. Please ask your user to try with a different connection.
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jsahReplied on August 4, 2017 at 3:10 PM
https://form.jotform.com/61814721490151
here's the error message after submission.
submit.jotform.us’s server DNS address could not be found.
DNS_PROBE_FINISHED_NXDOMAIN -
David JotForm Support ManagerReplied on August 4, 2017 at 4:52 PM
Please try using a different network, I just tried submitting your form, and it went through just fine:
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djflorenceReplied on August 8, 2017 at 9:26 AM
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Nik_CReplied on August 8, 2017 at 11:19 AM
@djlorence,
I opened a separate thread for you in this thread: https://www.jotform.com/answers/1218620 and we'll attend it there.
Thank you!