PDF Form: fields and labels are cut off, and overlapping each other.

  • Profile Image
    Asked on August 03, 2017 at 08:10 PM



    I have created a new form from a colleague's cloned form.  I sent myself a PDF of the form, however, it overlays or writes over some of the parts I changed.  What am I doing wrong?  I want to send a PDF of the form for approval.

    Thanks so much!

  • Profile Image
    Answered on August 03, 2017 at 11:23 PM

    Thanks for reporting the issue in your form's PDF design:

    I have reported this to our back-end team. You will be notified via this thread when this issue gets fixed.

  • Profile Image
    Answered on August 16, 2017 at 04:22 AM


    First of all, we are so sorry for this delay and inconvenience caused to you.


    We investigated the issue further and found a solution to fix this problem.  I would like to inform you that you can download your form as PDF without any problem after that. I checked it on our side and there is no overlapping issue or cut-off issue now. 

    Thank you in advance for your understanding and please feel free to contact us if you have more questions. We would be pleased to assist you for any issue you may have.