How to set up skip logic when user changes their choice?

  • Profile Image
    MBWHS
    Asked on August 04, 2017 at 12:10 AM

    Hi 

    We have a relatively complex form that connects to another however the issue is with the first form.  The form asks women about their previous pregnancies.  We don't need to know about them if they had their last baby with us as we already have the data. 

    conditional formatting using the skip function is used to display the relevant number of pregnancies that they need to provide information on based on their responses to the questions about how many previous pregnancies they have had and how many since they last had a baby with us. 

     

    The logic works fine until someone changes they response to how many pregnancies they have had..eg they are honest about a termination/abortion they have had...then they change their mind about revealing this information and try to go back.  Its when they go back that the problems happen....all of a sudden the right number of pregnancies doesn't match their selection and they get stuck in the wrong spot with no next or back button.  I've tried to unpick it but I can't work out what to do.

    Could you please help?

     

    thanks

     

    Katie

  • Profile Image
    Nik_C
    Answered on August 04, 2017 at 03:14 AM

    You could try this:

    1) Go Settings - Form Settings and scroll a bit down:

    You should see Clear Hidden Field Values section there, select Clear on being hidden.

    So if your submitter changes her mind and selection, the fields involved should be cleared so you shouldn't have conditional issues after that.

    Please try and let us know how it worked.

    Thank you!

  • Profile Image
    MBWHS
    Answered on August 06, 2017 at 06:29 PM

    Hi

    we tried using this function a few weeks ago and it made the functioning of the form debilitatingly slow and had to turn it off as people weren't able to progress past often the first page.  Are u able to look into this and identify what the problem might be?

     

    thanks

     

    katie 

  • Profile Image
    Welvin
    Answered on August 06, 2017 at 07:28 PM

    I have just enabled it back for you and cleared your forms cache. This function is not known to slow down the form. This will add a script in the form to clear hidden field values, but this shouldn't affect the speed of the form.

    If you have embedded the form, I would suggest using our iframe method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. This is to prevent a conflict that may also cause this problem in the form.