Error when submitting form

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    jpolissmc
    Asked on August 04, 2017 at 10:28 AM

    Every time I press submit on a form, it says "please wait..." and loads for a while, then an error message "this site can't be reached" pops up on the entire screen.  We need this to be working as we have live Jotforms tracking important data.

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    Welvin
    Answered on August 04, 2017 at 01:01 PM

    We have an issue with Please wait... message on submit button yesterday. It was related to the payment integration in the form. We've fixed it already. I have tested your form, I was able to submit it and see your thank you message.

    If the issue persists to your end, I would suggest re-embedding the form using our iframe method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. Just a precaution of a possible script conflict.