Autoresponder not working

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    Asked on August 04, 2017 at 02:04 PM

    Is there some trouble on the server at the moment as our clients are not receiving any autoresponders at all.

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    Answered on August 04, 2017 at 03:17 PM

    Hello reflexions,

    I did check your last edited form "Reflexions Aylesbury - Free Trial" and found that you have added two auto-responder email alerts. The issue is that in both the auto-responder email alerts, you have not configured the "Recipient Email" address. You have selected "Name" field instead of "Email" field. Please check the screenshot below:


    Please select the "Email" field as "Recipient Email" and that should solve your problem. 

    Do get back to us if the issue persists.

    Thank you!

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    Answered on August 04, 2017 at 03:25 PM

    Thanks so much mate