Unable to get PayPal Express integration to work

  • frankielouise
    Asked on August 4, 2017 at 2:13 PM

    If I follow along with your user guide on doing this, I open my business paypal area and it looks nothing like your guide. I can't see anywhere the option to select sale of digital goods anywhere in my business set up area inside my paypal account. 

    Also every time I want to test the form need to fill everything out to get to the payment element. Is there a way around this?

    Jotform Thread 1216256 Screenshot
  • Mike
    Replied on August 4, 2017 at 3:34 PM

    I have found the following information on the PayPal website, so you may need to contact them in order to enable the digital goods for your account.

    Please contact your sales representative to enable your account for digital goods. Merchants in the US or Canada can contact 1-855-477-5673 or 1-888-818-3922 to activate digital goods.

    The form can be also tested in a Preview Form mode where you can fill the form fields automatically.

    Unable to get PayPal Express integration to work Image 1 Screenshot 30

    Unable to get PayPal Express integration to work Image 2 Screenshot 41

    If you need any further assistance, please let us know.

  • frankielouise
    Replied on August 15, 2017 at 10:43 AM

    I have called paypal. they say the above information is outdated and there is no longer any step that needs to be taken for digital goods to be enabled. but my form still isn't working. suggestions?

  • David JotForm Support Manager
    Replied on August 15, 2017 at 11:26 AM

    What is the error you receive? I checked your form and it does not have the PayPal Express payment field in it.

  • frankielouise
    Replied on August 15, 2017 at 11:43 AM
    I have called paypal. they say the above information is outdated and there
    is no longer any step that needs to be taken for digital goods to be
    enabled. but my form still isn't working. suggestions?
    [image: Inline image 1]
    [image: photo] frankie louise
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    consciousness.
    frankie@frankielouise.com *•* www.frankielouise.com
    *•* +61401258717 *•* +1 3104044538




    ...
  • David JotForm Support Manager
    Replied on August 15, 2017 at 11:53 AM

    Your images were not posted, please make sure to open this link in your browser first: https://www.jotform.com/answers/1216256 

    Then upload the image:

    Unable to get PayPal Express integration to work Image 1 Screenshot 30

    Also, you need to add the PayPal Express field in your form, as shown on this example:

    Unable to get PayPal Express integration to work Image 2 Screenshot 41

    https://www.jotform.com/help/50-PayPal-Forms 

    Make sure to enter your correct API credentials of your PayPal Express account: http://support.berta.me/kb/online-shop/how-to-get-paypal-api-username-password-and-signature-information 

  • frankielouise
    Replied on August 15, 2017 at 12:44 PM

    Unable to get PayPal Express integration to work Image 1 Screenshot 20

  • frankielouise
    Replied on August 15, 2017 at 12:45 PM

    Hi there, I actually deleted the paypal express element because I was tired of it not working. I am using a work around by sending a paypal.me link when the form is submitted. of course I would like to get the express checkout working. I can try again, but be good to have some trouble shooting ideas first 

  • Nik_C
    Replied on August 15, 2017 at 1:16 PM

    It is hard for us to troubleshoot such issue without the actual field in the form.

    So please either put it back to the form or Clone the form (make the new one) and set the PayPal express back so we can continue with troubleshooting.

    Please let us know when you do and we'll be happy to check further. Also, please double check the PayPal Express credentials so we can rule that cause out.

    Thank you for your cooperation.