Unable to get PayPal Express integration to work

  • Profile Image
    frankielouise
    Asked on August 04, 2017 at 02:13 PM

    If I follow along with your user guide on doing this, I open my business paypal area and it looks nothing like your guide. I can't see anywhere the option to select sale of digital goods anywhere in my business set up area inside my paypal account. 

    Also every time I want to test the form need to fill everything out to get to the payment element. Is there a way around this?

  • Profile Image
    Mike
    Answered on August 04, 2017 at 03:34 PM

    I have found the following information on the PayPal website, so you may need to contact them in order to enable the digital goods for your account.

    Please contact your sales representative to enable your account for digital goods. Merchants in the US or Canada can contact 1-855-477-5673 or 1-888-818-3922 to activate digital goods.

    The form can be also tested in a Preview Form mode where you can fill the form fields automatically.

    If you need any further assistance, please let us know.

  • Profile Image
    frankielouise
    Answered on August 15, 2017 at 10:43 AM

    I have called paypal. they say the above information is outdated and there is no longer any step that needs to be taken for digital goods to be enabled. but my form still isn't working. suggestions?

  • Profile Image
    BDAVID
    Answered on August 15, 2017 at 11:26 AM

    What is the error you receive? I checked your form and it does not have the PayPal Express payment field in it.

  • Profile Image
    frankielouise
    Answered on August 15, 2017 at 11:43 AM
    I have called paypal. they say the above information is outdated and there
    is no longer any step that needs to be taken for digital goods to be
    enabled. but my form still isn't working. suggestions?
    [image: Inline image 1]
    [image: photo] frankie louise
    performer > director > hacker of non-ordinary & peak states of
    consciousness.
    frankie@frankielouise.com *•* www.frankielouise.com
    *•* +61401258717 *•* +1 3104044538




    ...
  • Profile Image
    BDAVID
    Answered on August 15, 2017 at 11:53 AM

    Your images were not posted, please make sure to open this link in your browser first: https://www.jotform.com/answers/1216256 

    Then upload the image:

    Also, you need to add the PayPal Express field in your form, as shown on this example:

    https://www.jotform.com/help/50-PayPal-Forms 

    Make sure to enter your correct API credentials of your PayPal Express account: http://support.berta.me/kb/online-shop/how-to-get-paypal-api-username-password-and-signature-information 

  • Profile Image
    frankielouise
    Answered on August 15, 2017 at 12:44 PM

  • Profile Image
    frankielouise
    Answered on August 15, 2017 at 12:45 PM

    Hi there, I actually deleted the paypal express element because I was tired of it not working. I am using a work around by sending a paypal.me link when the form is submitted. of course I would like to get the express checkout working. I can try again, but be good to have some trouble shooting ideas first 

  • Profile Image
    Nik_C
    Answered on August 15, 2017 at 01:16 PM

    It is hard for us to troubleshoot such issue without the actual field in the form.

    So please either put it back to the form or Clone the form (make the new one) and set the PayPal express back so we can continue with troubleshooting.

    Please let us know when you do and we'll be happy to check further. Also, please double check the PayPal Express credentials so we can rule that cause out.

    Thank you for your cooperation.