What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my form stalling on submit?

    Asked by Chris Flemming on August 18, 2012 at 02:02 PM

    When I fill out my form and click Submit, I get the message Please wait... inside the Submit button. It sits there for some time (I haven't seen it disappear. The same thing occurred on another website with a different form. See the attached screenshot.

    Page URL:
    http://kingsbraegarden.com/sculpcomp/index.html

    Screenshot
  • Profile Image

    Answered by gori-mathew on August 18, 2012 at 02:19 PM

    Hi, We apologize for inconvenience caused to you on this issue. Looks like we are having glitch on our servers and we have already openned a ticket on this issue as shown on link below;

    http://yang.jotform.com/answers/121623-504-Gateway-Timeout-#1

  • Profile Image

    Answered by gori-mathew on August 18, 2012 at 03:04 PM

    We are really sorry once more for the inconvenience caused by this issue. Our development team has already informed us that this issue has been fixed and your account and forms sholud work fine now.

    see the mail from our team below;

    -------------------------------------------------------------------------------------------------------------------

    Because of a database replication related issue, we had been having some issues with jotform for the last half an hour. It is fixed now. Thanks for your patience. (Sat 2:11pm EST)

    ---------------------------------------------------------------------------------------------------------------------

    Lets know if you are still experience this issue.

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    JotForm Founder

    Answered by aytekin on August 18, 2012 at 04:06 PM

    We had a temporary problem two hours ago. That must have caused this. If you receive it again please let us know.