I want to downgrade to free and get a refund

Hello I have emailed you over 10 times and got no response.  I want to get a refund and downgrade to the free service.  The original request was done a few weeks ago and then many times afterwards and I have not had any response.

Our apologies. It seems that the email has been put to our archive. Probably because we have a filter or this happens because you've responded to an old email we've sent you. 

It seems that you've filed a dispute and Paypal has already refunded your last payment. If it happens that Paypal will favor us, just please let us know by responding to this thread and we'll be happy to request our billing department for the refund.

Hello I have cancelled the dispute so you will be able to process the paypal refund now.

I believe this is the same request as the one you have created a previous thread for here: https://www.jotform.com/answers/1216334

Kindly select and use only one of these threads in order to avoid confusion and allow us to assist you efficiently. Thank you in advance.

Hello I still have not received my refund

Please refer to your other thread here: https://www.jotform.com/answers/1216334 where my colleague will assist you shortly.

Thank you!