I can't access to my account, it says "Login failed- AUTOSUSPENDED".

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    Asked on August 04, 2017 at 11:33 PM

    I signed up yesterday and created a new account with my user (fmatte@stanford.edu). I have worked a lot doing a prototype for a project I am working on, but now I don't have access to it and I am afraid I could have lost all the work I have already done.  My work was until recently available at https://form.jotform.us/72148310677154


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    Answered on August 05, 2017 at 04:21 AM

    Hello Francisco,

    Your account was reported by our phishing detection system as suspicious of phishing activities, your form "Event Feedback Form" is the one that triggered the suspension because of the password field you have in your form. Please check the screenshot below:

    Jotform implements scripts that allow us to detect real scammers, our terms are clear regarding to such type of forms. Please read the following excerpts from our Terms regarding to Termination of the service and Scams.

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms. 

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    We understand this might not be the case with your for,  yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails, that show suspicious forms must be suspended immediately. 

    Authentication form can't be used in JotForm and creating such forms are against the Terms of Use. I have deleted the password field and activated your account again.

    Kindly refrain from creating form with email/password, login/password or credit card details.

    Thank you!