- chstrapshootingAsked on August 05, 2017 at 09:13 AM
- JotForm SupportKiranAnswered on August 05, 2017 at 02:37 PM
Could you try adding the logo image to the image section of the header and see if that makes any difference while sharing the form on the Facebook?
Please get back to us if you need any further assistance. We will be happy to help.
- chstrapshootingAnswered on August 12, 2017 at 11:14 AM
I tried the above suggestion on getting my image to show up but it still is not there. Other ideas?
The presence of our logo or a picture on the Facebook page attracts more attention as people scroll through the posts so that they will stop and read and complete the JotForm.
- JotForm SupportMike_GAnswered on August 12, 2017 at 01:59 PM
I can only assume that you have previously shared your form in Facebook when it still doesn't have a logo. And since Facebook saves the information of that link you shared previously, even if you add a logo to the form, it will still recognize the old details of the link.
To fix the issue, I have used the Sharing Debugger Tool on your form link to scrape the old information and update it with a new one.
You should be able to see the logo of your form after you share it again.
If in the future you encounter the same issue, you can load the Sharing Debugger Tool and follow what is shown in the images below:
If you have other question regarding this, please feel free to contact us again anytime.