my account shows that it is auto suspended what does it mean

  • yogitha
    Asked on August 5, 2017 at 11:42 PM
  • Mike_G JotForm Support
    Replied on August 6, 2017 at 7:20 AM

    We would like to apologize for any inconvenience. I have verified on my end that your account was on autosuspended status. I have checked your forms to see what triggered the suspension and found these forms violating our terms concerning the collection of login credentials.

    my account shows that it is auto suspended what does it mean Image 1 Screenshot 30

    sign up — http://www.jotform.me/form/71898461769477

    Mini Subscribe Form — http://www.jotform.me/form/71900390759461

    Both forms are asking for a password information through a password field.

    my account shows that it is auto suspended what does it mean Image 2 Screenshot 41

    Please be advised that we do not encourage our users to collect login credentials through our forms.

    In order for us to reactivate your account, I have removed the password field from the said forms.

    If you have other questions regarding this, please feel free to contact us again anytime.