How do I remove "JotTheme" from form and apply a different theme?

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    nzsaiorg
    Asked on August 06, 2017 at 12:58 AM

    I have used the default theme for most of my contact forms. This was before the new v4 designer. However when I make changes to some of the components, the theme is no longer applied as the original. 

    I am looking to reset the theme or remove it completely so that I can apply my own settings. I have tried adding a default theme and then clearing it but it still retains some of the old theme components.

     

    See my Contact Us - Christchurch form as an example

     

    Looking at a solution without having to start all forms from scratch.

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    ashwin_d
    Answered on August 06, 2017 at 09:54 AM

    Hello nzsaiorg,

    I'm sorry for the trouble caused to you. 

    I did test the issue in your form and I am able to replicate the issue. Though I was able to change your form's theme but form still shows the JotTheme.

    I am reporting it to our backend team. We will get back to you as soon as we have any update from them. 

    Thank you!

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    nzsaiorg
    Answered on August 15, 2017 at 12:28 AM

    Hi

    Any update?

     

    Thanks

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    ashwin_d
    Answered on August 15, 2017 at 02:13 AM

    Hello nzsaiorg,

    Unfortunately we have not received any update from our backend team. Upon checking the ticket status, I found that one of our developer is already looking into this issue. Though we cannot provide an ETA on this but we will get back to you as soon as we have any update on this issue.

    Thank you!

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    nzsaiorg
    Answered on September 13, 2017 at 07:11 PM

    Hi Ashwin

     

    Its been almost 6 weeks now. Any update on how to fix this please.

    Thank you.

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    Welvin
    Answered on September 13, 2017 at 08:42 PM

    Our apologies, but we still don't have an update for this problem. A workaround I can offer would be to create a new form. I'd be happy to help you do this if you want. Let us know. 

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    nzsaiorg
    Answered on September 13, 2017 at 08:54 PM

    Thanks

     

    Creating a new form will mean changing about 20 of my forms with all the integrations and email rules needing to be redone

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    Welvin
    Answered on September 13, 2017 at 10:21 PM

    I understand, and I didn't expect the 20 forms you have to change. Anyways, that's just a workaround you can try, maybe for the most used form(s).