Fillable PDF form: page breaks are not coming correctly, and some labels are overlapping each other.

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    rvave
    Asked on August 06, 2017 at 04:54 AM

    Hi, I tried to create a fillable pdf form from my online form and the page breaks are not coming in correctly. Unable to resolve the issue. Can you please help? PDF Form is uploaded for your reference. Regards, ravi

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    BDAVID
    Answered on August 06, 2017 at 10:49 AM

    Thanks for letting us know, I have reported this issue to our back-end team. You will be notified via this thread when the PDF design issue gets fixed.

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    eugene
    Answered on December 26, 2018 at 07:32 AM

    Hello, sorry for our late response about this.

    This issue is no longer reproducible with the new PDF Editor.

    I cloned and tested your form. Page breaks render as intended now and there isn't any overlapping.

    Would you kindly try to download a new PDF Form on your account?

    In order to do that, you can head to PUBLISH tab of your form builder screen, click PDF on the left, then click DOWNLOAD.

    The downloaded PDF will not have any issues regarding page breaks.

    You can also add custom page breaks to your fillable PDF form by using the new PDF Editor, it has much-enhanced customization options for your PDF Form.

    Thank you.

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    rvave
    Answered on December 26, 2018 at 10:22 AM

    Hi, I tested this and tried the download with the new PDF Editor. It still does not work.

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    Kiran
    Answered on December 26, 2018 at 10:33 AM

    I have cloned your JotForm and tried generating a Fillable PDF form at my end. However, I am not able to replicate the issue. The PDF form generated is displaying correctly without any issues.

    Could you try logging into your JotForm account using a private/incognito window or a separate browser and generate the fillable PDF form to see how it goes?

    Please get back to us if you need any further assistance. We will be happy to help. 

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    rvave
    Answered on December 26, 2018 at 11:17 AM

    Hi, thank you so much for working to make this happen. I tried the incognito mode, tried logging in using Microsoft Edge and Mozzila Firefox. None of them worked. The form is not getting generated. If it is working for you, can you please generate an editable pdf form with the correct page breaks and email it to me at founderdirector@smrtiacademy.com or floretz.ravi@gmail.com ? I thank you in advance for all your help. Regds, ravi

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    Richie_P
    Answered on December 26, 2018 at 11:22 AM

    Can you please try cloning your form and test the cloned version of your form?

    Guide:https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Please give it a try and let us know if the issue still remains, so that we can inform the assigned developer.

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    rvave
    Answered on December 27, 2018 at 12:28 AM

    Thank you once again...I cloned the form as per your instructions. When I download, i get only a blank screen and the screen freezes over. Giving below a screenshot.

    1545888487Jot Form Screen Shot.jpg

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    Nik_C
    Answered on December 27, 2018 at 01:50 AM

    I was able to replicate this issue.

    I will forward it to our backend team in this thread: https://www.jotform.com/answers/1683060

    We'll attend it there.

    Thank you!

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    rvave
    Answered on December 27, 2018 at 02:57 AM

    I edited the pdf form once again. On the site it is perfect. However, when I download, the form does not display correctly. Attaching one page for your reference.

    1545897411Jot Form Screen Shot.jpg

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    BJoanna
    Answered on December 27, 2018 at 03:31 AM

    I am able to replicate the issue you reported. I will inform our developers. We will update you via this thread once this issue is resolved. 

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    derya
    Answered on December 28, 2018 at 07:08 AM

    Hi,

    This issue is fixed now.

    Thank you

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    rvave
    Answered on December 28, 2018 at 09:11 PM

    Thank you. Issue is fixed.