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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forwarding problems

    Asked by wbmthanna on August 18, 2012 at 11:05 PM

    For some reason a couple of months ago my forms stopped forwarding to my email when a new form is filled out.  They are still set in the system to forward so I am not sure why they are not.  Any one know of a resolution for this?

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    JotForm Support

    Answered by liyam on August 18, 2012 at 11:27 PM


    There seems to have had a problem on Yahoo!'s mail servers before as your email address wbmt_hanna[at]*****.com was added to our bounce list.  The reason for this was that Yahoo! returned an error that your email address does not exist.

    Reason(s) : 5.3.0 - Other mail system problem 554-"delivery error: dd This user doesn't= have a yahoo.com account (wbmt_hanna[at]*****.com) [-5] - mta1190.mail.gq1.ya= hoo.com"

    I have removed the said email address in our bounce list.  If the said email address exists, you should be receiving notifications again.

    Thank you for reporting this to us and we apologize for your inconvenience.