iFrame - width is narrow

  • BarryPlant
    Asked on August 6, 2017 at 9:42 AM

    Hi, 

     

    I am creating a form to embed into my freshdesk service platform.  But when I embed it the display is very narrow.  It looks like it is mobile responsive (but I need it to be both) 

     

    Is there a way I can change this, so it adapts to the platform it is working in.

  • David JotForm Support Manager
    Replied on August 6, 2017 at 12:02 PM

    Please share the URL of the webpage where you have embedded your form, so we can inspect further.

  • BarryPlant
    Replied on August 7, 2017 at 1:43 AM
    I am not sure if you can see it properly as we have embedded it into Fresh Service.
    https://barryplant.freshservice.com/solution/categories/6000025981/folders/6000039185/articles/6000005691-submit-ofi-times
    Here is a screen shot.
    [cid:image004.png@01D30F91.38435E10]
    For your awareness we have done this process with the following Jotform.
    https://form.jotform.co/71652877648876 and this is how it looks when iframed into FreshService.
    [cid:image002.png@01D30F91.43F91BF0]
    Thanks
    Kind Regards
    Georgie Lucas
    Innovations Manager
    [cid:image003.png@01D30F91.43F91BF0]
    M + 61 407 681 030
    T + 61 3 9840 9555
    Barry Plant Franchise Support
    Suite 12, Level 2, 860 Doncaster Road
    Doncaster East, VIC 3109
    This email and any attachments are intended for the use of the addressee/s and contains information that is privileged and confidential. If you are not the intended recipient distribution or copying is strictly prohibited. Any views expressed in this e-mail and any files transmitted with it are those of the individual sender, except where the sender specifically states otherwise. The sender does not represent or warrant that the attached files are free of viruses or defects. The user assumes all responsibility for any loss or damage resulting directly or indirectly from the use of any attached files. If you don’t want to receive further communication please reply to this email with the word UNSUBSCRIBE in the subject line.
    ...
  • Chriistian Jotform Support
    Replied on August 7, 2017 at 5:02 AM

    Please note that images attached via Email are not visible to the JotForm Support Forum. For us to properly view the images, please open this thread: https://www.jotform.com/answers/1217016 on a browser and follow the steps in this guide How to add screenshots/images to questions to the support forum?

    Moreover, the site you have provided: https://barryplant.freshservice.com/support/login requires login credentials and we couldn't access it. Please provide us a way around so that we can have an access and in order for us to better assist you.

    We'll wait for your response.