iFrame - width is narrow

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    BarryPlant
    Asked on August 06, 2017 at 09:42 AM

    Hi, 

     

    I am creating a form to embed into my freshdesk service platform.  But when I embed it the display is very narrow.  It looks like it is mobile responsive (but I need it to be both) 

     

    Is there a way I can change this, so it adapts to the platform it is working in.

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    BDAVID
    Answered on August 06, 2017 at 12:02 PM

    Please share the URL of the webpage where you have embedded your form, so we can inspect further.

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    BarryPlant
    Answered on August 07, 2017 at 01:43 AM
    I am not sure if you can see it properly as we have embedded it into Fresh Service.
    https://barryplant.freshservice.com/solution/categories/6000025981/folders/6000039185/articles/6000005691-submit-ofi-times
    Here is a screen shot.
    [cid:image004.png@01D30F91.38435E10]
    For your awareness we have done this process with the following Jotform.
    https://form.jotform.co/71652877648876 and this is how it looks when iframed into FreshService.
    [cid:image002.png@01D30F91.43F91BF0]
    Thanks
    Kind Regards
    Georgie Lucas
    Innovations Manager
    [cid:image003.png@01D30F91.43F91BF0]
    M + 61 407 681 030
    T + 61 3 9840 9555
    Barry Plant Franchise Support
    Suite 12, Level 2, 860 Doncaster Road
    Doncaster East, VIC 3109
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    ...
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    Chriistian
    Answered on August 07, 2017 at 05:02 AM

    Please note that images attached via Email are not visible to the JotForm Support Forum. For us to properly view the images, please open this thread: https://www.jotform.com/answers/1217016 on a browser and follow the steps in this guide How to add screenshots/images to questions to the support forum?

    Moreover, the site you have provided: https://barryplant.freshservice.com/support/login requires login credentials and we couldn't access it. Please provide us a way around so that we can have an access and in order for us to better assist you.

    We'll wait for your response.