How do I setup so each page in the page break will have its own page in the PDF copy of the submission?

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    Asked on August 06, 2017 at 02:14 PM

    Hi, I have been looking through some other questions related to this problem, but can't seem to find the answer to help with my situation. I am hoping someone can help resolve this issue...

    When I am editing my form and when I am (or the client is) filling out the form, the page breaks are perfect. When I download the completed form (filled out by the customer and submitted) to a pdf, the page breaks are a mess and do not line up properly. 

    What I am trying to do is have the headers of a section be at the top of a new page every time. If a section has a few lines that take up the start of a new page, then I want there to be blank space after those lines and a new page started for the next header. Hopefully this makes sense. 

    How do I set the form to do this when downloading to a pdf?

    Below is a screen shot of what is going on in the pdf and text (sorry about the sloppy handwriting!) about what I am looking for.


    Thank you for your help!



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    Answered on August 06, 2017 at 03:15 PM

    I am sorry, but the PDF has its own design and that's how you will get it in the form submissions page or through email attachment. You may consider using the PDF Customizer to adjust the spacing of the elements in the PDF.

    On the submissions page, click the PDF button then click Customize PDF:

    You will be taken by the link into a separate page where you can adjust the elements. Note that customizer has very limited designing options. 

    Lastly, your screenshot has failed to appear on this thread. You have to click the Image icon to upload your screenshot, as per this guide: 

    Let us know if you need further assistance. 

  • Profile Image
    Answered on August 07, 2017 at 11:25 AM

    Thanks for the reply.

    That is unfortunate. Is this something that will be corrected in the future or is it going to stay this way? Using the "Customize PDF" button does not help with this issue, unfortunately. 

    Just fyi, the screen shot was just showing how the page does not display correctly - if you think it will help, I will reload the picture but I am guessing it won't matter.

    Thanks again for your help!

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    Answered on August 07, 2017 at 01:41 PM

    I'm afraid that I'm just not sure since it is not that much related to us, it is actually related to how the PDF works and how it is structured. It is out of our scope at this time.

    If you have any further questions please let us know.

    Thank you!


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    Answered on August 07, 2017 at 04:46 PM

    Bummer. Thanks for letting me know!