What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    not taking credit card info

    Asked by triciarodgers on August 19, 2012 at 01:02 AM

    Some of my sponsors are having difficulty registering.  It's saying invalid credit card.  Do you know why this would be?

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    Answered by sader on August 19, 2012 at 01:40 AM

    Jotform provides integratiom with payment gateways,
    Some payment gateways do not allow collecting credit card information on your own page, so your forms will simply redirect users to these sites to complete payments.  These payment gateways are:

    PayPal (a.k.a. PayPal Standard)
    Google Checkout  

    If that's your case, I would suggest you to contact your payment gateway to verify
    the status of your payment processing account.

    Please keep us informent to followup your case and please provide more details on this matters.



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    JotForm Support

    Answered by liyam on August 19, 2012 at 02:15 AM

    Hello triciarodgers,

    Upon checking your submissions, can you verify that some transactions went through successfully through your form?  Is it possible that some of your sponsors have used a credit card not accredited by Paypal of there are typo graphical errors when they keyed-in the credit card number?