- fahdfarrasAsked on August 07, 2017 at 05:13 AM
- JotForm SupportMike_GAnswered on August 07, 2017 at 10:25 AM
Monthly Submissions limit refers to the total number of submissions in all forms an account is allowed to receive monthly. This limit resets every first of the month. Getting over the limit before that will put the account to over-limit status and will disable the forms in that account temporarily until the limit resets or the account is upgraded.
The Total Submission Storage, on the other hand, refers to the total number of submissions that are stored in the account. Unless deleted automatically using the Auto Delete Submission App or manually through the form's submission page — How-to-view-Submissions, every submission made on the form(s) in the account is stored in Jotform. Only accounts that are on Free subscription has this limit. When the limit of 500 submissions is reached, the oldest submission in the account is deleted automatically to make room for the incoming submission.
Note: If you choose to delete submission manually, we suggest you download it first so you'll have a backup. Deleted submissions are irrecoverable. — How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF
If you have other questions regarding this, please do not hesitate to get back to us and we will be glad to help you.
- JotForm SupportMike_GAnswered on August 07, 2017 at 10:36 AM
Just to add, you can learn more about the other account limits and usages by checking this guide — Understanding-Your-Account-Usage-and-Limits