Why are some people not getting their email confirmation from JotForm?

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    SharonPowers
    Asked on August 07, 2017 at 07:38 AM

    We use JotForm for our Agency Forms which all of our Agencies use and get a confirmation email saying their form went through and we have it. Lately a LOT of people are not getting their email and most of them are ending up on the bounce list but not all. Is there anything we can do to keep them all off of the bounce list and make sure all of them are getting their emails?

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    Chriistian
    Answered on August 07, 2017 at 11:43 AM

    Can you provide us more information regarding the issue you are encountering such as the email address that is affected and/or the form link where you encounterered the issue? We need more details so we can further investigate your concern. You can also check this article regarding bouncing related issue which might help you with your concern: How to Prevent Email Bouncing Related Issues.