Emails not being sent with form submission edits

  • creativityTW
    Asked on August 7, 2017 at 7:46 AM

    Hi,

    I have created the following form:

    https://form.jotform.me/72123232020435

    Now let me brief you how we want this form to work:

    Agent who receives the call fills section 1 and section 2 of the form. It goes to manager. 

    Now the manager has to fill section 3 and attach files and if required edit section 2. But manager will be sending this form to particular agent depending on data, for which I created 'sent to' option in section 3 and associated email condition with each agent name.

    Problem:

     

    Upon editing and resubmitting the form., the email condition associated with 'sent to' is not working. 

    The particular agent is not receiving the form when manager submits and selects the agent's name in 'sent to'

    Please suggest asap.

    Thanks.

     

  • David JotForm Support
    Replied on August 7, 2017 at 11:39 AM

    Currently the only conditional email in your form has "Send on edit" disabled:

    Emails not being sent with form submission edits Image 1 Screenshot 20

    Set this option to "Yes" and the email will trigger with each edit.