Unable to submit forms. It shows "Connection reset" message.

  • Profile Image
    benslen
    Asked on August 07, 2017 at 11:09 AM

    We have two forms that are currently not working.  One of the forms, our "volunteer" application I completely rebuilt from scratch this morning and it's still not working.  When you click the submit button 5-10 secs later the browser says "connection reset".

  • Profile Image
    ashwin_d
    Answered on August 07, 2017 at 01:34 PM

    Hello benslen,

    I'm sorry for the trouble caused to you. 

    I did test your form which is embedded in your webpage and I am unable to replicate the issue you are having. I was able to submit your form successfully. Please check the screenshot below:

     

    I would suggest you to please re-embed your form using its iFrame embed code and see if that solves your problem. The following guide should help you how to grab your form's iFrame embed code:  https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Do get back to us if the issue persists.

    We will wait for your response.

    Thank you!

  • Profile Image
    benslen
    Answered on August 07, 2017 at 02:43 PM
    I actually identified the issue to be a firewall at one of our locations just before you replied.
    Thanks,
    Wade
    ...