We are getting an error when users try to fill out the form

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    Asked on August 07, 2017 at 11:21 AM

    Users are getting errors on the online late ad form. Two users have both filled out the form and gotten this same error message. The field “what type of ad is this?” was filled out in both cases. We deleted the "required" question from the form and users were able to use it. But we are having the same issue on another form, https://form.jotform.com/63145565077157. 

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    Answered on August 07, 2017 at 12:59 PM

    Unfortunately, we have experienced a temporary issue with the required radio button field enabled with Other option. However, the issue has been fixed now. Please check and let us know if you need any further assistance. 

    Sorry for the inconvenience caused.