Error message: This site can't be reached

The following error message keeps coming up each time someone tries to complete my form:

 

Form https://form.jotform.com/GlobalMin/Collateral

User name Global Min

Hello,

I checked the form link that you have provided and I was not able to replicate the issue. See image below:

I will clear your form cache so it will be refresh from our server. If the issue persists, please try the following:

1. Open your form using a different internet connection.
2. Try opening the form using a different internet browser.

Let us know how it goes. Thank you for your cooperation.

John:

I have tried on several different browsers and a couple of different machines here, including my phone.  The most descriptive error message was on it--submit.jotform.us took too long to respond

I have a feeling this is something with our security settings at work.  Do you have any ideas I can share with my IT guy?

Thanks.

Elaine

 

 

Hi John:

I have tried on several different browsers and a couple of different machines, including my phone.  The most descriptive error message came from the phone--submit.jotform.us took too long to respond.

I have a feeling this has something to do with security settings at my work.  Do you have any ideas I can share with my IT guys?

Thanks.

Elaine

 

It could be the firewall. Maybe its blocking jotform.com

Or it could be blocking https (encrypted) connections. Try loading the form over http (non-secure):

http://form.jotform.com/GlobalMin/Collateral

 

No—that did not work either.
[cid:image002.jpg@01D31062.A32F45A0]
...

Hi Elaine,

Please contact your IT administrator and have them whitelist our domain names and IP addresses. You can find the list on this link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

If the issue persists, please open the form using Google Chrome and when the error occurs please open the Console Report. After that, please take a screenshot of the error and post it here so we can investigate it further.

To open the Console Report, please follow this guide: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

To post a screenshot in the Support Forum, please follow this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

Let us know how it goes. Thank you.