What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I get my account re-activated quickly?

    Asked by Sheila Panda  on August 07, 2017 at 02:52 PM

    I realized my account was deactivated most likely due to me doing a credit card from incorrectly. I didn't realize until I searched the forums that it needs to be a widget or some other sort of integration.I need to get my account working ASAP...can Jotform delete the form and reactivate the account? What kind of time-frame will it take?



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    JotForm Support

    Answered by AIDAN on August 07, 2017 at 03:46 PM

    Thank you for accepting our terms of use.

    I have removed the offending fields from your form ID 72057126484154 named "Payment Information" and re-activated your account.

    I hope this helps. If you need further assistance please let us know. Thank you.

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    Answered by spanda on August 07, 2017 at 04:43 PM
    Thank you!!
    Dr Sheila Panda


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