What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I get an error message of autosuspended when logging in

    Asked by Peter  on August 07, 2017 at 06:08 PM

    I get an error message of autosuspend, when logging in..

     

    Please help

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    JotForm Support

    Answered by AIDAN on August 07, 2017 at 06:51 PM

    Upon inspection I found that your account got autosuspended because one of your forms was named "Password" and that triggered our form review systems because collecting passwords violates our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    I have renamed the form in question to "Question" and re-activated your account. Please make sure to comply with our terms of use in order to avoid further suspensions.

    I hope this helps. If you need further assistance please let us know. Thank you.

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    Answered by ms533957 on August 07, 2017 at 07:35 PM

    Aidan,

    I am in the same boat. I did not know about the password restriction.  I added a field called password but it was intended to hide part of the form.  Could you rename the field in my form and reactiveate my account?  My username is rajd.

     

    Thank you inadvance.