I get an error message of autosuspended when logging in

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    Asked on August 07, 2017 at 06:08 PM

    I get an error message of autosuspend, when logging in..


    Please help

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    Answered on August 07, 2017 at 06:51 PM

    Upon inspection I found that your account got autosuspended because one of your forms was named "Password" and that triggered our form review systems because collecting passwords violates our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    I have renamed the form in question to "Question" and re-activated your account. Please make sure to comply with our terms of use in order to avoid further suspensions.

    I hope this helps. If you need further assistance please let us know. Thank you.

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    Answered on August 07, 2017 at 07:35 PM


    I am in the same boat. I did not know about the password restriction.  I added a field called password but it was intended to hide part of the form.  Could you rename the field in my form and reactiveate my account?  My username is rajd.


    Thank you inadvance.