What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    jotform does not work

    Asked by dentalist on August 19, 2012 at 12:02 PM

    Hi, I created a form and it does not work. I found out that you moved to jotformeu.com, so do I have to create a new account and rebuild the form from 0?

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    JotForm Support

    Answered by liyam on August 19, 2012 at 01:24 PM

    Hello dentalist,

    We didn't move to jotformeu.com, we just added a few domains which is now being used for categorization depending on the country of origin.  Example is that if you're from US, by default, new forms will be using jotform.us domains. 

    As for the old forms that were using jotform.com, no changes on the URLs are made there and jotform.com on those old forms will continue to function. There is no need for you to create a new account.

    If the form that was previously embedded appears to show the error 'Invalid URL', you will only need to get a new URL via preview or getting a new embed code.

    To help you fix your problem, can you provide us more details about the problem you're experiencing?


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    Answered by dentalist on August 19, 2012 at 06:16 PM

    Hi, thanks for your replay. Problem was the "Invalid URL" as you mentioned. However, meanwhile it was not working I registered an account at jotformeu.com with the same email as jotform.com and now there appears to have been merged toghether.

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    JotForm Support

    Answered by idarktech on August 19, 2012 at 07:26 PM


    For clarification, is everything working fine now?

    Please let us know if the problem is still occuring so that we can further assist you. Thanks!