Page Break Properties - First page not shown when clicking the "back"-button on second page

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    Asked on August 08, 2017 at 03:46 AM

    Dear support team,

    I have got a weird issue. My form includes two pages. At the end of any page is either a "next" (weiter) or "back" (zurück) button. When the "next" button is clicked, the second page is displayed normally. But when the second page is shown and I´m clicking the "back" button, the whole first page i empty. Only the "Form Tabs Widget" is visible.

    I hope you can help me! Thanks a lot,

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    Answered on August 08, 2017 at 04:33 AM

    I tested your form and I was able to replicate this issue, the page indeed shows blank.

    Could you please try re-embedding your form by using this code instead of the one you used already:

     <iframe id="JotFormIFrame-71944469665371" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="" frameborder="0" style="width:100%; height:1535px; border:none;" scrolling="no"> </iframe>

    I stripped that code to iFrame only since there were some errors in browser console report.

    Please try and let us know if it worked.

    Thank you!

  • Profile Image
    Answered on August 10, 2017 at 05:21 AM

    Hey Nik,

    thanks for your quick response. I embedded the new code and now it works.

    Now we have got another problem: Is it possible to scroll to the top of the page when the "next" or "back" button is clicked? In this case, the user will be less irritated.

    Furthermore, is there a way to make the iframe full responsive? Actually we are working with a fixed height, which makes the form very inflexible. 

    Thanks a lot for your help.

    Kind regards,
  • Profile Image
    Answered on August 10, 2017 at 09:43 AM

    We will be addressing your new issue shortly to this thread URL:

    Thank you.