I deleted some submissions yet I am still out of space

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    dina_cdl
    Asked on August 08, 2017 at 12:50 PM

    I've deleted some submissions but why is it telling me I'm still out of space?

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    AIDAN
    Answered on August 08, 2017 at 01:09 PM

    I have checked your account and found that you still have a total of 17 submissions and their uploaded files are currently taking 218.90MB out of the 100MB your Free status allows, which explains the out of space message you kindly mentioned.

    Please consider downloading the form submission uploads then deleting enough submissions to get below the 100MB limit as that would solve your account overlimit issue.

    For more information that helps you understand your account usage and limits, please see our guide here: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    I hope this helps. If you need further assistance please let us know. Thank you.