My form is not working and unable to submit

  • Oliviasmith
    Asked on August 8, 2017 at 2:15 PM

    I am having clients fill out my survey and then it just quits on them and closes so they cant fill it out fully. this has happened like 3-4 times so far. i have tried embedding it on my site and also sending them directly to the jot form link and it is still happening

    Jotform Thread 1218886 Screenshot
    Page URL: https://form.jotform.us/Oliviasmith/senior-questionnaire
  • Kiran Support Team Lead
    Replied on August 8, 2017 at 2:52 PM

    I have tried submitting your JotForm and was able to submit without any issue. The Thank you page has displayed normally after submitting the form. Please see the screenshot below:

    My form is not working and unable to submit Image 1 Screenshot 20

    Are you still experiencing any issue with the form at your end? Is there any error message displayed after submitting the form? Could you try submitting the form on a private/incognito window or a separate browser to see if that works? 

    Please get back to us if you need any further assistance. We will be happy to help. 

  • Oliviasmith
    Replied on August 8, 2017 at 3:44 PM
    Yes I have done this also and it works. But i don't know why it's doing it when my clients try and submit.
    Olivia Smith
    ...
  • AIDAN
    Replied on August 8, 2017 at 5:52 PM

    Could you please try to reach out to one of them and request more information on the issue they're facing?

    Having a screenshot for example could shed some light on the issue and allow us to assist you better, especially as their browser configuration and installed plugins/modules such as ad blockers and so on, could affect their experience.

    Thank you in advance. We are awaiting your reply.