- OliviasmithAsked on August 08, 2017 at 02:15 PM
I am having clients fill out my survey and then it just quits on them and closes so they cant fill it out fully. this has happened like 3-4 times so far. i have tried embedding it on my site and also sending them directly to the jot form link and it is still happening
- JotForm SupportKiranAnswered on August 08, 2017 at 02:52 PM
I have tried submitting your JotForm and was able to submit without any issue. The Thank you page has displayed normally after submitting the form. Please see the screenshot below:
Are you still experiencing any issue with the form at your end? Is there any error message displayed after submitting the form? Could you try submitting the form on a private/incognito window or a separate browser to see if that works?
Please get back to us if you need any further assistance. We will be happy to help.
- OliviasmithAnswered on August 08, 2017 at 03:44 PMYes I have done this also and it works. But i don't know why it's doing it when my clients try and submit.
- AIDANAnswered on August 08, 2017 at 05:52 PM
Could you please try to reach out to one of them and request more information on the issue they're facing?
Having a screenshot for example could shed some light on the issue and allow us to assist you better, especially as their browser configuration and installed plugins/modules such as ad blockers and so on, could affect their experience.
Thank you in advance. We are awaiting your reply.