Deleted submissions still being counted in visual report charts

  • leilani moisa
    Asked on August 8, 2017 at 3:46 PM

    Hi,

    Need help. Can you please tell me why the number of submissions answers is different I did 16 surveys and results are off showing 18? can you fix this?

    Thanks,

    -leilani

     

     

    Jotform Thread 1218993 Screenshot
    Page URL: https://form.jotform.us/leilanimoisa/landscaper-satisfaction-survey
  • David JotForm Support
    Replied on August 8, 2017 at 6:22 PM

    It seems the report is still including the deleted submissions.  Try creating a new report to see if the data is still included.  I tested on my end and deleted submissions should be removed from the chart totals.  Possibly that specific report is bugged.

    If the data is still being included in a new report, let us know and we will take another look.