Deleted submissions still being counted in visual report charts

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    leilani moisa
    Asked on August 08, 2017 at 03:46 PM


    Need help. Can you please tell me why the number of submissions answers is different I did 16 surveys and results are off showing 18? can you fix this?





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    Answered on August 08, 2017 at 06:22 PM

    It seems the report is still including the deleted submissions.  Try creating a new report to see if the data is still included.  I tested on my end and deleted submissions should be removed from the chart totals.  Possibly that specific report is bugged.

    If the data is still being included in a new report, let us know and we will take another look.