integrated form displaying error that e-mail is required

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    Asked on August 08, 2017 at 07:55 PM

    I"m getting this error all of a sudden:

    PCI :: Error during transaction
    Email is required. 

    Please go back and fix this

    There is no e-mail field on the form, so I'm not sure why this is suddenly happening.


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    Answered on August 08, 2017 at 10:06 PM

    Generally, it happens when the Email field is set to be required in the account settings. Please check if it is enabled in your account settings. The following screencast can help you in unchecking the option.

    If it is enabled, please try unchecking it and see if that works.

    Please get back to us if you need any further assistance. We will be happy to help.