Authorize.net integrated form displaying error that e-mail is required

  • pdxhomevet
    Asked on August 8, 2017 at 7:55 PM

    I"m getting this error all of a sudden:

    Authorize Screenshot 20PCI :: Error during transaction
    Email is required. 

    Please go back and fix this

    There is no e-mail field on the form, so I'm not sure why this is suddenly happening.

    Help?

    Page URL: https://pdxhomevet.com/payment.html
  • Kiran Support Team Lead
    Replied on August 8, 2017 at 10:06 PM

    Generally, it happens when the Email field is set to be required in the Authorize.net account settings. Please check if it is enabled in your Authorize.net account settings. The following screencast can help you in unchecking the option.

    Authorize Screenshot 20

    If it is enabled, please try unchecking it and see if that works.

    Please get back to us if you need any further assistance. We will be happy to help.