Jotform is not updating

  • Profile Image
    colinpmiles
    Asked on August 09, 2017 at 02:32 AM

    I have tried several times to update my jotform with no luck.

    When testing a connection to Firebase, there is also no response. 

    This has been going on for a couple of hours.

    Please advise

  • Profile Image
    selenhaysal
    Answered on August 09, 2017 at 04:57 AM

    I believe the problem is because of the way that you publish your form on your site. If you are using "source code", then you need to change the code each time that you change something on your form. However if you would like the form on your website to update each time you change something on your form, you need to use "embed" or "iframe" options.

    Please see the following user guide for more detailed information:
    https://www.jotform.com/help/67-Which-Form-Embed-Code-Should-I-Use

    A screenshot of the publishing options:

  • Profile Image
    colinpmiles
    Answered on August 09, 2017 at 05:02 AM

    That's weird, it worked before, just by updating the JotForm. I'll take a look. Thanks!