Jotform is not updating

  • colinpmiles
    Asked on August 9, 2017 at 2:32 AM

    I have tried several times to update my jotform with no luck.

    When testing a connection to Firebase, there is also no response. 

    This has been going on for a couple of hours.

    Please advise

  • selenhaysal
    Replied on August 9, 2017 at 4:57 AM

    I believe the problem is because of the way that you publish your form on your site. If you are using "source code", then you need to change the code each time that you change something on your form. However if you would like the form on your website to update each time you change something on your form, you need to use "embed" or "iframe" options.

    Please see the following user guide for more detailed information:
    https://www.jotform.com/help/67-Which-Form-Embed-Code-Should-I-Use

    A screenshot of the publishing options:

    Jotform is not updating Image 1 Screenshot 20

  • colinpmiles
    Replied on August 9, 2017 at 5:02 AM

    That's weird, it worked before, just by updating the JotForm. I'll take a look. Thanks!