Form Emails: Why are we not receiving email notifications?

  • Profile Image
    paulsapio
    Asked on August 09, 2017 at 11:31 AM

    Hello, I have custom conditions to change the recipient of my forms submits. I am not receiving any of the emails after a form is being submitted. 

     

    I checked the bounce list, and cleared the form cache, nothing seams to be working. (this just stopped working as today, yesterday it was fine) 

     

    Please help! 

  • Profile Image
    Kevin_G
    Answered on August 09, 2017 at 12:51 PM

    I have checked your account email history and I can see all the emails have been successfully sent, you could also check your email history by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    I have also tested your form and noticed the email was sent: 

    I would recommend you to add your email addresses like this: 

    email1@email.com, email2@email.com 

    Please do note that a space needs to be added right after the comma. 

    If you keep experiencing the issue, please try using a custom sender email using the SMTP method, this guide will help you doing so: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    I hope this helps. 

  • Profile Image
    paulsapio
    Answered on August 09, 2017 at 03:19 PM

    Kevin, Here is the thing no one in my team is getting any of the emails. And this was just working fine yesterday?

  • Profile Image
    Nik_C
    Answered on August 09, 2017 at 03:39 PM

    Please let us know what is the form where you're experiencing this issue so we can test the conditions?

    We'll wait for your response.

    Thank you!

  • Profile Image
    paulsapio
    Answered on August 09, 2017 at 04:36 PM

    Its all the forms, none of them are sending a notification. 

  • Profile Image
    Mike
    Answered on August 09, 2017 at 04:56 PM

    We are not currently having any critical email delivery issues. The emails are supposed to be sent.

    You may create a simple form to test the email delivery. You can also use free email providers (e.g. Gmail, Hotmail, Outlook, etc.) to make sure that the messages are being sent.

    You may also contact your email provider to troubleshoot the issue. Check the account email history for email details.