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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Changed from monthly subscription by paying for bi-yearly

    Asked by petejdg on August 20, 2012 at 10:14 AM

    Hi, we were doing the monthly subscription but last month purchased the bi-yearly plan.  I just got billed for the monthly subscription$9.99.  I logged in to my account and see that it still says monthly.  I need to get a refund on that amount and make sure I do not get billed monthly now.


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    Answered by ItalyTech on August 20, 2012 at 10:24 AM

    Hi and thanks for contacting us.


    After checking your account I've refunded you last payment (9.95$).


    Now only bi-yearly plan is active on your account.

    You will not charged again next months.


    Please accept our apologize for this inconvenience.


    Best Regards,