Changed from monthly subscription by paying for bi-yearly

  • Profile Image
    petejdg
    Asked on August 20, 2012 at 10:14 AM

    Hi, we were doing the monthly subscription but last month purchased the bi-yearly plan.  I just got billed for the monthly subscription$9.99.  I logged in to my account and see that it still says monthly.  I need to get a refund on that amount and make sure I do not get billed monthly now.

    thanks,
    pete

  • Profile Image
    ItalyTech
    Answered on August 20, 2012 at 10:24 AM

    Hi and thanks for contacting us.

     

    After checking your account I've refunded you last payment (9.95$).

     

    Now only bi-yearly plan is active on your account.

    You will not charged again next months.

     

    Please accept our apologize for this inconvenience.

     

    Best Regards,

     

    Alessandro